So today I get a call at work from the collections department of one of the banks that holds two cards I haven't been able to pay.
I told them to make note on my account that they're not allowed to call me at work any more and the Customer Service Representative agreed. While I had her on the phone I figured it was a good time to talk to her and see what was bothering them.
She wasn't very moved by my explanation of the unexpected medical expenses I have incurred and they asked if I had been paying my other creditors. I explained that the payments I make are prioritized and the health and well-being of my family is served first and unsecured debts aren't the highest priority. I told her there were other creditors going unpaid too.
The CSR made it clear that she thought I was being dishonest and I asked her why she thought so. She demanded to know why I was not paying them anything while I was still current with my other creditors. She was sure this was an indication of fraudulent activity because I'd be reported late on everything if my story was true.
I asked her what the source of her information was because it was surely incorrect. She explained that they had pulled a credit report and only this bank and one other was being reported as delinquent and all of the others were still in good standing.
(There's about a dozen accounts that I've stopped paying on and only a couple of them had stopped being paid recently. The only exception is the card from my Credit Union where they have my credit cross-collateralized with a vehicle loan. On this one account I've continued to pay the minimum payment.)
Well, the CSR insisted that I was being dishonest and I advised her that her information was incorrect -- she didn't believe me. She pointed out that she needs to make a decision regarding the disposition of my account and made sure I understood that the information on my credit report would be weighed heavily in their decision.
So, it seems to me that I'm going to be a victim of the inaccurate information in my credit report!
I told them to make note on my account that they're not allowed to call me at work any more and the Customer Service Representative agreed. While I had her on the phone I figured it was a good time to talk to her and see what was bothering them.
She wasn't very moved by my explanation of the unexpected medical expenses I have incurred and they asked if I had been paying my other creditors. I explained that the payments I make are prioritized and the health and well-being of my family is served first and unsecured debts aren't the highest priority. I told her there were other creditors going unpaid too.
The CSR made it clear that she thought I was being dishonest and I asked her why she thought so. She demanded to know why I was not paying them anything while I was still current with my other creditors. She was sure this was an indication of fraudulent activity because I'd be reported late on everything if my story was true.
I asked her what the source of her information was because it was surely incorrect. She explained that they had pulled a credit report and only this bank and one other was being reported as delinquent and all of the others were still in good standing.
(There's about a dozen accounts that I've stopped paying on and only a couple of them had stopped being paid recently. The only exception is the card from my Credit Union where they have my credit cross-collateralized with a vehicle loan. On this one account I've continued to pay the minimum payment.)
Well, the CSR insisted that I was being dishonest and I advised her that her information was incorrect -- she didn't believe me. She pointed out that she needs to make a decision regarding the disposition of my account and made sure I understood that the information on my credit report would be weighed heavily in their decision.
So, it seems to me that I'm going to be a victim of the inaccurate information in my credit report!

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