I had a large past due balance that I included on my bankruptcy filing, but I still have service with them. I called them on 10/12 to get the exact amount that was owed. I filed the same day, then called them the next day with the case number.
the court notified them on 10/27, according to pacer. on 11/7, they shut off the phone for non payment of the past due balance. I contacted them, advised again of the filing, the girl said the past due balance had not been moved into the "dispute" section and that was why it was turned off. She did the necessary paperwork (or so I thought) and had the phone back on within a few hours.
3 days later, i rec'd a new bill, but it didn't really say how much was due, it was all jumbled up and over 200.00 bucks. So I called cust serv, was told the current bill was 28.19. I mailed a money order out last week for that bill. So on sunday, i get an automated call that their accounts receivable department would like for me to call and discuss my account. Don't you just love when a machine tells you that they're calling you, even thought they aren't open, and you need to call back ASAP? GGRRR, oh well...
So Monday morning I call cust service to report that I had sent out the payment last week. I just assumed that they hadn't rec'd the payment yet. I get this nasty girl who says I owe over 200.00. I calmly explained that i do not, this was included with the bankruptcy. She transfers me to accounts receivable. An even nastier girl gets on, says i owe 250.00... Again, i explained about the filing. She transfers me back to customer service. Now I'm starting to get mad. So this dumb girl in customer service says she can't help me and starts to transfer me back to accounts receivable. I told her I wanted a supervisor, she hung up on me.
Of course I'm extrememly pissed now, call back and immediately ask for a supervisor. I get this girl, Christine and explain to her this situation. She gave me her direct number and told me she'd call me back when she had it straightened out. And she acutally did, called back and left a message on my machine saying I had to talk to accounts rec. and do whats called a "document over the phone." So i call the accts rec department, and asked the girl, lisa, for a supervisor. she put me on hold for 27 min (according to my phone display) and then a recording came on that they were busy and to try my call again later. So I call back (i'm a nightmare once I get going) and ask for a supervisor again. This time it's a brand new story... supposedly they didn't have my account charged up as high as they told me and now they are trying to claim that the charges were put on after i filed. then, he transfers me back to customer service without letting me ask him a damn thing! So i get back to customer service and this girl has no idea what to do with my account, actually asked me what shes supposed to do for me. I told her as soon as I get a payroll check from Sprint i'll be happy to advise her on how to do my job.
So I called this Christine person back and left a vm, but she didn't return my call today, what a shocker.
Of course, i filed pro se, so I don't have an atty to turn to for help. Have you all got any suggestions? Other then to never do business with sprint again that is.
the court notified them on 10/27, according to pacer. on 11/7, they shut off the phone for non payment of the past due balance. I contacted them, advised again of the filing, the girl said the past due balance had not been moved into the "dispute" section and that was why it was turned off. She did the necessary paperwork (or so I thought) and had the phone back on within a few hours.
3 days later, i rec'd a new bill, but it didn't really say how much was due, it was all jumbled up and over 200.00 bucks. So I called cust serv, was told the current bill was 28.19. I mailed a money order out last week for that bill. So on sunday, i get an automated call that their accounts receivable department would like for me to call and discuss my account. Don't you just love when a machine tells you that they're calling you, even thought they aren't open, and you need to call back ASAP? GGRRR, oh well...
So Monday morning I call cust service to report that I had sent out the payment last week. I just assumed that they hadn't rec'd the payment yet. I get this nasty girl who says I owe over 200.00. I calmly explained that i do not, this was included with the bankruptcy. She transfers me to accounts receivable. An even nastier girl gets on, says i owe 250.00... Again, i explained about the filing. She transfers me back to customer service. Now I'm starting to get mad. So this dumb girl in customer service says she can't help me and starts to transfer me back to accounts receivable. I told her I wanted a supervisor, she hung up on me.
Of course I'm extrememly pissed now, call back and immediately ask for a supervisor. I get this girl, Christine and explain to her this situation. She gave me her direct number and told me she'd call me back when she had it straightened out. And she acutally did, called back and left a message on my machine saying I had to talk to accounts rec. and do whats called a "document over the phone." So i call the accts rec department, and asked the girl, lisa, for a supervisor. she put me on hold for 27 min (according to my phone display) and then a recording came on that they were busy and to try my call again later. So I call back (i'm a nightmare once I get going) and ask for a supervisor again. This time it's a brand new story... supposedly they didn't have my account charged up as high as they told me and now they are trying to claim that the charges were put on after i filed. then, he transfers me back to customer service without letting me ask him a damn thing! So i get back to customer service and this girl has no idea what to do with my account, actually asked me what shes supposed to do for me. I told her as soon as I get a payroll check from Sprint i'll be happy to advise her on how to do my job.
So I called this Christine person back and left a vm, but she didn't return my call today, what a shocker.
Of course, i filed pro se, so I don't have an atty to turn to for help. Have you all got any suggestions? Other then to never do business with sprint again that is.
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