Hello about 2 years ago me and my wife were in a pretty poor living situation while she was in nursing school. We decided to take out a living expense loan with bank of america for about 15K.
Well recently my wife went on maternity leave and since she works nights it cuts 20% of her wages. Among other things the last two months its been tight and we didn't make the living expense loan payment. So were like 35 days behind on the payment and we get a letter from NCO saying were in collections for just the minimum amount due. The loan was originally through bank of America and then it was transferred to AES. I'm confused because now NCO is in the picture? We tried to defer it and to get a forbearance but it keeps saying were not eligible.
NCO is also in control of our soon to be discharged AMEX account. It says in the letter to pay AES but they are handling the collections on the account? Does AES just outsource past due accounts to NCO? Im also concerned this is some kind of weird tactic to get us to pay our Amex account with them.
Well recently my wife went on maternity leave and since she works nights it cuts 20% of her wages. Among other things the last two months its been tight and we didn't make the living expense loan payment. So were like 35 days behind on the payment and we get a letter from NCO saying were in collections for just the minimum amount due. The loan was originally through bank of America and then it was transferred to AES. I'm confused because now NCO is in the picture? We tried to defer it and to get a forbearance but it keeps saying were not eligible.
NCO is also in control of our soon to be discharged AMEX account. It says in the letter to pay AES but they are handling the collections on the account? Does AES just outsource past due accounts to NCO? Im also concerned this is some kind of weird tactic to get us to pay our Amex account with them.
Comment