End of February, 2006, our daughter was rear ended by another driver. She was having neck and back pain. March 1, 2006, we went to the local Urgent Care to have her checked out.
We paid the $15 co-pay for our insurance. X-Rays, exam, the whole 9 yards. They said she was fine. Gave DD scripts for muscle relaxants and pain meds and sent us on our way.
Summer 2006, we finally had time to get the car in the shop for repairs. When the car was fixed, we thought every thing was done. We settled up with State Farm in August, 2006. Plenty of time for the Urgent Care Provider to have billed but we never received anything.
Out of the blue last week, we get a bill for nearly $400 for that Urgent Care visit. The provider had had "billing issues" in 2006 when our incident occurred and they are just now getting things straightened out.
Hubby took the bill to work and had Benefits check into whether our insurance would pay or not. Benefits says that the bill is too old. Evidently, Providers are supposed to bill in a timely manner and 18 months is not timely. Plus, we've had a change in insurance carriers. The carrier covering us at the time of Service is no longer the Company's Insurance Provider. So no coverage from our insurance.
I'm sure State Farm has closed the Claim. I do intend to call and see if they will do anything. But I doubt we'll get any assistance from them. They were A$$holes to deal with during the Claim. No reason to expect they'll be any different now.
I checked and our State has a rule of 6 years on Written Contracts. I'm sure the "Authorization to Treat" has a rider in the fine print that if insurance does not pay, we will be held responsible.
I am really PO'd about this. The gal I spoke with last week in Billing for the Urgent Care said, "We had problems with our Billing Dept during the time of your Service. We recently assigned our billing to a new agency and they've been going back thru old accts straightening things out."
If the stupid Urgent Care had done their job right to start with, we woulda had the bill to give to State Farm while the Claim was open and active for reimbursement.
Anybody have any ideas??!!
We paid the $15 co-pay for our insurance. X-Rays, exam, the whole 9 yards. They said she was fine. Gave DD scripts for muscle relaxants and pain meds and sent us on our way.
Summer 2006, we finally had time to get the car in the shop for repairs. When the car was fixed, we thought every thing was done. We settled up with State Farm in August, 2006. Plenty of time for the Urgent Care Provider to have billed but we never received anything.
Out of the blue last week, we get a bill for nearly $400 for that Urgent Care visit. The provider had had "billing issues" in 2006 when our incident occurred and they are just now getting things straightened out.
Hubby took the bill to work and had Benefits check into whether our insurance would pay or not. Benefits says that the bill is too old. Evidently, Providers are supposed to bill in a timely manner and 18 months is not timely. Plus, we've had a change in insurance carriers. The carrier covering us at the time of Service is no longer the Company's Insurance Provider. So no coverage from our insurance.
I'm sure State Farm has closed the Claim. I do intend to call and see if they will do anything. But I doubt we'll get any assistance from them. They were A$$holes to deal with during the Claim. No reason to expect they'll be any different now.
I checked and our State has a rule of 6 years on Written Contracts. I'm sure the "Authorization to Treat" has a rider in the fine print that if insurance does not pay, we will be held responsible.
I am really PO'd about this. The gal I spoke with last week in Billing for the Urgent Care said, "We had problems with our Billing Dept during the time of your Service. We recently assigned our billing to a new agency and they've been going back thru old accts straightening things out."
If the stupid Urgent Care had done their job right to start with, we woulda had the bill to give to State Farm while the Claim was open and active for reimbursement.
Anybody have any ideas??!!
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