Originally posted by outofdebt201
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Fax - Faxing to - 1-713-336-4301 or; Sending mail to -
Customer Assistance Group
1301 McKinney Street
Suite 3710
Houston, TX 77010
-- Debit cards may offer some convenience. But debit cards have more risks than PIN-based ATM cards. Since the risk of credit card fraud on the Internet is so high, we urge consumers to ONLY use credit cards on the Internet-- never use debit cards. In addition to this greater legal liability protection with a credit card, you have greater legal protection if goods are defective or don't arrive, under the Fair Credit Billing Act, which applies to credit cards.
-- Debit cards make banks a lot of money. When you use the card like a credit card (with a signature, but not with a PIN), banks take a hefty fee from the merchant. When you use it with a PIN, like an ATM card, more and more banks are charging you a transaction fee (called a POS fee) of $0.25-$1. Other banks are charging a monthly card rental fee (even if you do not use it at all) of $1-2/month. That adds up to $12-24/year, plus transaction fees. Of course, banks are hitting you with a POs fee in hopes you use the card with a signature-- so they can make more money from the merchant.
-- "Blocking" is also a problem with debit cards. Some firms (hotels, gas stations and rent-a-car companies) routinely block a card in advance for the estimated cost of a transaction that may not be completed for several days. It isn't a problem for most credit card customers, unless they are near their account limits. But if you buy ten dollars worth of gas with your debit card, you may not know that the station may routinely block all transactions for $50-75, then doesn't "un-block" as you drive away -- it waits until that evening, or worse, every few days to conduct a "batch" transaction. If you are close to your checking account limit -- much more common than being close to a credit card limit -- you could end up bouncing checks or be refused transactions by other merchants due to faulty blocks. Most banks do a poor job of informing consumers that they may bounce transactions due to overdrafts created by blocks. Of course, virtually no gas station explains their blocking policy, which presumes everyone drives an RV or tractor trailer truck, and is filling it up.
-- Finally, most banks don't ask for consumer consent. When ATM cards expire, they replace them with risky debit cards. And, we are unaware of any bank that adequately explains the risks of debit cards.
WHAT CAN CONSUMERS DO TO LOWER DEBIT CARD RISK?
(1) If you don't want a debit card, demand a plain old ATM card.
(2) If you do want the convenience of a debit card, lower the risks:
-- Never use a risky debit card on the Internet. Only use a credit card for Internet transactions. In addition to greater legal liability protection with a credit card, you have greater legal protection if goods are defective or don't arrive.
-- Use a debit card only with merchants you trust. It is also a good idea never to let it leave your sight-- it's one thing to watch a clerk "swipe" it right in front of you at the cash register and hand it back to you. It's another story when you hand it off to a potentially unscrupulous waiter or waitress who could have an illegal card "skimmer" (the size of a pack of cards) in their pocket and copy your information after they walk away with it.
-- Just as you wouldn't use it on the Internet, don't use it to call info-mercial 800#s off the television. If you have a dispute over double-billing or products that don't arrive from a sleazy info-merchant, remember-- you'll be fighting to get your own money back, and that could take ten days or more of arguing with your bank.
(3) Complain to Congress! Urge Congress to enact legislation to change the Electronic Funds Transfer Act law so that debit card liability is legally the same as credit card liability. Not surprisingly, the banks oppose it. No matter what card you use, you should be equally protected.
(4) Send comments of any complaints about unfair treatment by your bank of your debit card dispute to [email protected].

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