I have three Chase accounts. Two have always been with Chase, and one was originally Providian, then WAMU, and now Chase. All three are way past due, with collection calls coming all the time. Usually I don't answer, but google the number so I know who it is.
Lately, I've been getting repeated calls from 000-000-0000! Today I finally answered it because I was curious who it was. Turns out it's another Chase collector....a guy that I'm guessing is from India, named "Andrew". He started out by letting me know that my call was being recorded for quality purposes, so I said, "No problem...I'm recording the call as well." From that point, he told me that he could no longer speak to me if I'm recording the call, and he suggested that I stop the recording. He said their calls are randomly recorded for quality purposes, and I said I understand that, and I'm recording it because I also wanted a record of what was said in case I didn't take accurate notes. He still demanded that I stop recording. I told him it wasn't fair for him to be able to record, but I couldn't, and he repeated that he could not discuss the account with me as long as I was recording the call. So I said, "Well, that's your choice then!", wished him a good day, and hung up.
What's up with that?! Shouldn't I have the right to record calls as long as I let the caller know they are being recorded? I could always just not tell them, but I know in some states you can't use a recording in court if the other party doesn't know they are being recorded. I'd hate to miss out on a chance to get them in trouble for harassment because I didn't inform them up front! LOL....
But seriously, am I doing something wrong by recording the calls? I can't imagine how I would be, but one never knows...
Thanks!
Lately, I've been getting repeated calls from 000-000-0000! Today I finally answered it because I was curious who it was. Turns out it's another Chase collector....a guy that I'm guessing is from India, named "Andrew". He started out by letting me know that my call was being recorded for quality purposes, so I said, "No problem...I'm recording the call as well." From that point, he told me that he could no longer speak to me if I'm recording the call, and he suggested that I stop the recording. He said their calls are randomly recorded for quality purposes, and I said I understand that, and I'm recording it because I also wanted a record of what was said in case I didn't take accurate notes. He still demanded that I stop recording. I told him it wasn't fair for him to be able to record, but I couldn't, and he repeated that he could not discuss the account with me as long as I was recording the call. So I said, "Well, that's your choice then!", wished him a good day, and hung up.
What's up with that?! Shouldn't I have the right to record calls as long as I let the caller know they are being recorded? I could always just not tell them, but I know in some states you can't use a recording in court if the other party doesn't know they are being recorded. I'd hate to miss out on a chance to get them in trouble for harassment because I didn't inform them up front! LOL....
But seriously, am I doing something wrong by recording the calls? I can't imagine how I would be, but one never knows...
Thanks!
Keep recording. You are doing the right thing.
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