Interesting article in the New York Times.
When Mann Bracken (remember them?) took me to arbitration, the account numbers didn't match my credit card accounts. I knew that account numbers sometimes change (corporate consolidation, lost card replacement, etc.) but I couldn't trace the provided account numbers to any previous account. I probably owed around the amount they claimed, but you'd think they'd be required to provide correct and consistent account numbers to the arbitrator. So I actually made an answer, figuring they'd amend it and re-sue me quickly. But the arbitrator ruled in the collector's favor and didn't even provide a minimal explanation to me as to what they based their decision on. I mean, I knew arbitration was itself robo-decisionmaking, but I thought I'd at least get a return on the cost of postage.
When Mann Bracken (remember them?) took me to arbitration, the account numbers didn't match my credit card accounts. I knew that account numbers sometimes change (corporate consolidation, lost card replacement, etc.) but I couldn't trace the provided account numbers to any previous account. I probably owed around the amount they claimed, but you'd think they'd be required to provide correct and consistent account numbers to the arbitrator. So I actually made an answer, figuring they'd amend it and re-sue me quickly. But the arbitrator ruled in the collector's favor and didn't even provide a minimal explanation to me as to what they based their decision on. I mean, I knew arbitration was itself robo-decisionmaking, but I thought I'd at least get a return on the cost of postage.