I am assuming your term "LA" means "Legal Assistant." I work in a law office...let me break down something for you to help educate you as to what their role is in the process of your bankruptcy.
A Legal Assistant is the administrative assistant to the attorney and probably works for more than one attorney unless the attorney is a partner. What he/she does is make appointments, prepare documents and is given the information to prepare the documents, take care of the attorney's schedule/travel and other misc. office duties. They can ask basic questions from you (i.e., date of birth, address, etc.) but cannot answer legal questions so don't even ask, unless it is to find out the date and time of a court hearing.
A paralegal has gone to school to obtain either a certificate or degree to work more closely with an attorney and do work and research under the guidance of an attorney. They cannot provide legal advice, do things like property searches, prepare draft briefs, pleadings, documents, etc. to give to the attorney for review. They too can answer basic questions regarding your matter but if you ask anything specific to which they would need to incorporate legal advice, they would need to check with the attorney first before answering you.
An attorney you retain may advise you that if you have any questions, to please call his paralegal directly to see if he/she can help. If not, he/she will relay the message to the attorney to get an answer for you.
Now, all law offices are not the same but the above should better explain to you what you encountered that is listed in your original posting.
A Legal Assistant is the administrative assistant to the attorney and probably works for more than one attorney unless the attorney is a partner. What he/she does is make appointments, prepare documents and is given the information to prepare the documents, take care of the attorney's schedule/travel and other misc. office duties. They can ask basic questions from you (i.e., date of birth, address, etc.) but cannot answer legal questions so don't even ask, unless it is to find out the date and time of a court hearing.
A paralegal has gone to school to obtain either a certificate or degree to work more closely with an attorney and do work and research under the guidance of an attorney. They cannot provide legal advice, do things like property searches, prepare draft briefs, pleadings, documents, etc. to give to the attorney for review. They too can answer basic questions regarding your matter but if you ask anything specific to which they would need to incorporate legal advice, they would need to check with the attorney first before answering you.
An attorney you retain may advise you that if you have any questions, to please call his paralegal directly to see if he/she can help. If not, he/she will relay the message to the attorney to get an answer for you.
Now, all law offices are not the same but the above should better explain to you what you encountered that is listed in your original posting.
Sadly, I know someone who used this attorney and the case wasn't perfectly peachy. He was successfully discharged; however, there were a few bumps in the road (including misinformation, lost vehicles, and extra legal fees).
I suspect the firm you're dealing with has a wealth of these clients; and, they're not accustomed to dealing with someone of your caliber. 


I have two incorporated small businesses and wouldn't have dreamed of doing it pro se. There just isn't enough information on this board for business owners filing personal bankruptcy (no slam on the board, just a reflection that the majority of filers are non-business owners). When I saw my petition, I was struck by how my attorney got to the same numbers I did, but through a very different route than I would have taken if filing pro se. He knows how the trustee looks at those numbers and what the trustee wants to see. I don't.
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