Bank of America - direct contact info needed [Archive]

Whittier

03-05-2010, 10:44 PM

Does anyone have any direct contacts at Bank of America (like to an executive response team) that would possibly be able to give this better attention? Names, fax numbers/email address would be perfect.
Make sure you send it to Barbara and you will get a call back within 2 days and will get someone at the Office of the Prez or CEO assigned to your file/loan instead of the regular customer service.....even if someone else services the loan

Office of the president (top person): barbara.j.desoer@bankofamerica.com

Cindy M. Smith
Home Retention Division
866-788-8495, ext 8920
cynthia.m.smith@bankofamerica.com

Melissa Russell
Customer Advocate
Office of the Chairman
(800)669-2443 extension 2809
melissa.d.russell@bankofamerica.com

this is the letter I sent:

Bank of America , N.A
PO BOX 30750
Los Angeles , CA 90030-0750

Ref: 987-6543-2100
Secured by: 123 Main St , Anytown, CA 90009

This letter is to propose a settlement of the second mortgage on the property referenced above, which is our principal residence. My household income has dropped substantially with a change in employment in the past years, thereby threatening our ability to continue our current mortgage payments. I have been continuing payments to the best of our ability, depleting my savings in the process; at this point, however, the negative equity in the property is so severe, that we are facing likely foreclosure once our savings is completely gone.

I have made significant cuts in my discretionary spending to accommodate the loss of cash income. I’m a fairly frugal consumers to begin with: we buy mostly second-hand clothing and generic brand foods. We have been responsible credit holders: we have some consumer (credit card) debt. I pay our obligations on timely for the most part. This is the first time we’ve ever faced defaulting on a loan of any kind.

Despite our best efforts, maintaining a modest 3-person household is a challenge financially, especially because I have two very young children to provide for. We very much desire to stay in the house, and have considered many options. The value of the property has fallen so much (25% or more, where we owe $300,000 on the 1st and $93,900 on the HELOC when the home is worth about $254,000), however, that a standard or short sale is not realistic—particularly since the property is so unusual and the house is need of several major repairs. It is only a matter of weeks before the savings runs out and foreclosure process begins.

I believe that foreclosure could be avoided with the elimination of the second mortgage, and are hereby seeking to settle the debt and get the distressed asset off of your books. I was told by Bank of America associates foreclosures cost the bank anywhere from $20,000 to $50,000 plus added cost, and clearly my first loan would just be cover so there would be nothing for the second (HELOC) to collect. If I get pushed into Bankruptcy (which I do not want to do) would take all my financial responsibility from all the loans I hold with Bank of America, causing even more harm than good to bother myself and the bank (investors)

Accordingly, we are offering a one-time payment in the amount of $9,390 (10% of the Principal Balance) as full settlement of this mortgage, which I’m prepared to pay immediately through funds acquired by my parents solely for the purpose of settling the second. We have been advised that this is a fair and reasonable offer by both realtors specialized in my area who have appraised my home as well as an attorney, considering the property, our financial condition, and the position of Bank of America as second Lien-holders.

Thank you for your consideration, and please let us know if additional information is required to complete this request.

Whittier
(213) 555-1212



	Bankruptcy Forum > Before the Discharge > Foreclosure > Bank of America - direct contact info needed PDA Bank of America - direct contact info needed sardis11 10-21-2009, 11:09 AM I am trying to settle on my second mortgage, post Chapter 7 discharge. The loan is through Bank of America but serviced through HomEq. I sent an initial settlement offer to HomEq but dealing with them has proven to be very difficult - I get a different answer on the status and on what is needed each time I call to check on it. Does anyone have any direct contacts at Bank of America (like to an executive response team) that would possibly be able to give this better attention? Names, fax numbers/email address would be perfect. SleepWellNow 10-25-2009, 09:12 PM There is a loan modification forum website called "loansafe.org". You may be able to find contact information on that site. Flamingo 10-26-2009, 02:42 AM All you have to do is look up the corporate website for Bank of America, call the number listed and ask for the Chief Financial Officer's (CFO) office, tell them you are having difficulties and need better contact information and they can direct you to a more appropriate party to help you. I don't think anyone on here if they had that information would post any names or contact information for you plus it's against forum rules unless it is PM'd to you. Whittier 03-05-2010, 10:44 PM Does anyone have any direct contacts at Bank of America (like to an executive response team) that would possibly be able to give this better attention? Names, fax numbers/email address would be perfect. Make sure you send it to Barbara and you will get a call back within 2 days and will get someone at the Office of the Prez or CEO assigned to your file/loan instead of the regular customer service.....even if someone else services the loan Office of the president (top person): barbara.j.desoer@bankofamerica.com Cindy M. Smith Home Retention Division 866-788-8495, ext 8920 cynthia.m.smith@bankofamerica.com Melissa Russell Customer Advocate Office of the Chairman (800)669-2443 extension 2809 melissa.d.russell@bankofamerica.com this is the letter I sent: Bank of America , N.A PO BOX 30750 Los Angeles , CA 90030-0750 Ref: 987-6543-2100 Secured by: 123 Main St , Anytown, CA 90009 This letter is to propose a settlement of the second mortgage on the property referenced above, which is our principal residence. My household income has dropped substantially with a change in employment in the past years, thereby threatening our ability to continue our current mortgage payments. I have been continuing payments to the best of our ability, depleting my savings in the process; at this point, however, the negative equity in the property is so severe, that we are facing likely foreclosure once our savings is completely gone. I have made significant cuts in my discretionary spending to accommodate the loss of cash income. I’m a fairly frugal consumers to begin with: we buy mostly second-hand clothing and generic brand foods. We have been responsible credit holders: we have some consumer (credit card) debt. I pay our obligations on timely for the most part. This is the first time we’ve ever faced defaulting on a loan of any kind. Despite our best efforts, maintaining a modest 3-person household is a challenge financially, especially because I have two very young children to provide for. We very much desire to stay in the house, and have considered many options. The value of the property has fallen so much (25% or more, where we owe $300,000 on the 1st and $93,900 on the HELOC when the home is worth about $254,000), however, that a standard or short sale is not realistic—particularly since the property is so unusual and the house is need of several major repairs. It is only a matter of weeks before the savings runs out and foreclosure process begins. I believe that foreclosure could be avoided with the elimination of the second mortgage, and are hereby seeking to settle the debt and get the distressed asset off of your books. I was told by Bank of America associates foreclosures cost the bank anywhere from $20,000 to $50,000 plus added cost, and clearly my first loan would just be cover so there would be nothing for the second (HELOC) to collect. If I get pushed into Bankruptcy (which I do not want to do) would take all my financial responsibility from all the loans I hold with Bank of America, causing even more harm than good to bother myself and the bank (investors) Accordingly, we are offering a one-time payment in the amount of $9,390 (10% of the Principal Balance) as full settlement of this mortgage, which I’m prepared to pay immediately through funds acquired by my parents solely for the purpose of settling the second. We have been advised that this is a fair and reasonable offer by both realtors specialized in my area who have appraised my home as well as an attorney, considering the property, our financial condition, and the position of Bank of America as second Lien-holders. Thank you for your consideration, and please let us know if additional information is required to complete this request. Whittier (213) 555-1212 pcn 03-06-2010, 05:15 AM How soon did they respond and what was their response? Are you current on your 2nd? Thanks. Whittier 03-06-2010, 06:07 AM How soon did they respond and what was their response? Are you current on your 2nd? Thanks. I got a call back two days after I sent the letter (sent via fax) with scanned copies of my check stubs, tax returns and comp in my area. I am current but have made it clear that I will not pay one cent more towards this debt.....and they sure are working on it I can see the movement online of all my paperwork.....sort of like HAMP where they scan docs in and sent it to underwriter and other departments......they are moving on it